Shipping
When will my order ship?
Orders of in-stock items ship In 1-3 business days from Los Angeles, California.
How long will it take for my order to arrive?
Domestic orders within the continental United States take about 1 week to arrive.
International orders can take 2-8 weeks. Please note, you are responsible for any additional customs charges that you may incur based on your country's import and sales tax laws.
Where is my tracking number?
When your order is shipped you will receive a tracking number by email. If you select our special "$1 sticker shipping" offer, it will not include tracking.
My tracking says it's delivered but it hasn't arrived...
Party Mouse Studio is not responsible for orders missing or stolen after being marked as delivered. We recommend checking with your neighbor, family members, or roommates to see if they are holding on to your package for you.
Sometimes USPS marks packages as delivered before they reach your doorstep. If you still haven't received your package within 24 hours of your package being marked as delivered, we’d encourage you to reach out to USPS and file a missing package report.
Returns
What do I do if an item arrives damaged?
Please email info@partymouse.com with your order number and detailed pictures of your damaged item.
Can I get a refund?
If for any reason you are not satisfied with your purchase, please email us at info@partymouse.com within 14 days of receiving your order.
To be eligible for a full refund:
- Item must be unused and in it's original packaging.
- Refund request is reported within 14 days of delivery.
- Customer is responsible for return shipping costs.
The refund will be automatically credited to your original payment method once the item is returned. We reserve the right to refuse any returns that do not fulfill these criteria.
Can I get a refund on a gift card?
Gift cards are non-refundable.
General
How can I contact you?
For customer service & general business questions:
info@partymouse.com
To contact the artists individually (including for commissions):
melinda@partymouse.com
aaron@partymouse.com
Where and how are your products made?
Check out the "details" section on each of our product pages to find the item's artist and origin (we mostly manufacture in the USA).
- Every product begins as art created in the Party Mouse Studio located in Los Angeles, California.
- Melinda paints with gouache and other mixed media, while Aaron illustrates in Procreate on the iPad.
- We only work with ethical manufacturers that use high-quality materials to create goods we're proud to feature our art on.
- All products are packaged & orders are shipped, right from our studio in LA.
How do I receive info about new products?
Sign up for our email newsletter in the footer of this page to get updates on new products (plus a monthly coupon)!
Do you wholesale?
Yes! Please check out our wholesale page.